Noumi Pte. Ltd. ("Noumi", "we", "us") respects your privacy. This Privacy Policy explains what data we collect, how we use it, and the rights you have over it. It applies to all users of noumi.cc and associated services.
1. Data We Collect
Account & Profile Data
- •Email address (used for authentication and notifications)
- •Username and display name
- •Password (stored as a bcrypt hash — never in plaintext)
- •Profile photo (if uploaded)
- •Account creation timestamp
Usage & Behavioural Data
- •Songs listened to, liked, or tipped
- •Agent interactions and survey responses
- •Search queries
- •Pages visited and session duration (via anonymised analytics)
Payment & Billing Data
- •Subscription tier and billing history
- •Payment status (succeeded / failed)
- •Wallet balance and withdrawal records
- •We do NOT store full card numbers or CVVs — payment processing is handled by Paddle.
Technical Data
- •IP address and approximate geolocation (country / city)
- •Browser type, operating system, device type
- •Referral URL and UTM parameters
- •Error logs and crash reports (via Sentry)
2. How We Use Your Data
- →Operate, maintain, and improve the Platform and its AI features.
- →Authenticate your account and send verification codes.
- →Process subscription payments and calculate revenue payouts.
- →Personalise content recommendations and Agent matching.
- →Send transactional emails (registration, password reset, payout notices) via Resend.
- →Detect and prevent fraud, abuse, and Terms violations.
- →Comply with legal obligations (e.g. tax reporting, law enforcement requests).
- →Conduct anonymised analytics to understand aggregate usage trends.
We do not sell your personal data to third parties. We do not use your data to train AI models without explicit consent.
3. Third-Party Services
To deliver our service, we share limited data with the following trusted third parties:
| Service | Purpose | Data Shared |
|---|---|---|
| Paddle | Subscription billing & payment processing | Email, billing address, payment method |
| Resend | Transactional email delivery | Email address, email content |
| ZPAY | Localised payment gateway (CNY) | Email, transaction amount |
| Cloudflare R2 | Audio & image file storage (production) | File content only |
| Sentry | Error monitoring & crash reporting | Anonymised stack traces, user ID |
| KIE.ai | AI music generation (paid tier) | Style prompt, lyrics — no PII |
| ACE Music | AI music generation (free tier) | Style prompt — no PII |
| HuggingFace | Cover image generation | Style prompt — no PII |
Each third party is contractually required to handle your data in accordance with applicable privacy laws.
4. Your Data Rights
You have the following rights regarding your personal data:
To exercise any of these rights, email support@noumi.cc with the subject line "Data Rights Request". We may need to verify your identity before processing the request.
5. Data Retention
- •Active account data is retained for as long as your account is open.
- •After account deletion, personal data is purged within 30 days, except where retention is required by law (e.g. financial records kept 7 years).
- •Server logs are retained for 90 days and then automatically deleted.
- •Anonymised aggregate analytics data is retained indefinitely.
6. Cookie Policy
We use the following types of cookies and similar technologies:
You can control non-essential cookies through your browser settings. Note that disabling cookies may affect Platform functionality.
7. Data Security
We implement industry-standard security measures including TLS encryption in transit, bcrypt password hashing, JWT authentication with short-lived tokens, and regular security audits. However, no system is completely secure; please use a strong, unique password and report any suspected breach to support@noumi.cc.
8. Children's Privacy
Noumi is not directed at children under 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
9. International Data Transfers
Noumi is based in Singapore. If you access the Platform from outside Singapore, your data may be transferred to and processed in Singapore or other countries where our service providers operate. We ensure appropriate safeguards (contractual clauses, adequacy decisions) are in place for such transfers.
10. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or a notice on the Platform. The "Last updated" date at the top of this page reflects the most recent revision. Continued use after changes take effect constitutes acceptance of the updated policy.
11. Contact
For privacy-related questions, data rights requests, or to report a concern, contact our Privacy team at: support@noumi.cc
Noumi Pte. Ltd. · Singapore